Terms & Conditions — ajjl Casino Philippines

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the ajjl online gaming platform, including its website at https://ajjl.cam, all related mobile-optimised pages, and any services, features, content, or functionality offered through the platform (collectively, the "Service"). The Service is operated by ajjl ("we," "us," or "the Company").

By creating an account, accessing the platform, or using any portion of the Service in any manner, you ("the User" or "you") acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease use of the Service and must not create or maintain an account on the ajjl platform.

These Terms are supplemented by, and should be read together with, our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these Terms and any promotional materials, the Terms shall prevail.

2. Eligibility and Age Requirement

The ajjl platform is intended solely for adults. In strict compliance with Philippine gaming regulations enforced by the Philippine Amusement and Gaming Corporation (PAGCOR), the minimum age to register and participate in any gaming activity on ajjl is twenty-one (21) years old. By creating an account, you represent and warrant that you are at least 21 years of age.

In addition to the age requirement, you represent and warrant that:

• You are a natural person and are legally capable of entering into a binding agreement under the laws of the Republic of the Philippines;
• You are not located in a jurisdiction where online gaming is prohibited by law;
• You are not acting on behalf of any third party and are using your own funds for gaming activities;
• You have not previously been excluded or banned from the ajjl platform or any related gaming service;
• You are not a current employee, director, officer, or agent of ajjl, or a close family member of such a person.

ajjl reserves the right to request proof of age from any user at any time. If a user is found to be under 21 years of age, their account will be immediately suspended, all winnings will be forfeited, and any deposited funds may be returned at the Company's discretion in accordance with applicable law.

3. Account Registration and Security

To access the full range of ajjl's gaming services, you must register for a single personal account. During registration, you are required to provide accurate, current, and complete information. You agree to update your account information promptly if any changes occur.

3.1 One Account Per Person

Each user is permitted to maintain only one (1) registered account on the ajjl platform. Operating multiple accounts — whether using different names, email addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances.

3.2 Account Verification (KYC)

In compliance with PAGCOR's Know Your Customer (KYC) requirements and applicable anti-money laundering regulations, ajjl may require you to verify your identity before processing withdrawals or at any other time deemed appropriate. Acceptable verification documents include, but are not limited to: a valid Philippine passport, a UMID card, a driver's licence issued by the Land Transportation Office (LTO), a PhilSys National ID, or a PRC Professional Identification Card. Failure to complete KYC verification within the required timeframe may result in account suspension.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You agree to notify ajjl's support team immediately upon becoming aware of any unauthorised access to or use of your account. ajjl will not be liable for any loss arising from your failure to keep your credentials secure.

4. Deposits and Withdrawals

All financial transactions on the ajjl platform are conducted in Philippine Peso (PHP / ₱). ajjl supports deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other approved payment channels as updated from time to time on the platform.

4.1 Deposits

Deposits made via approved e-wallet methods (GCash, PayMaya) are typically credited to your gaming balance within seconds of payment confirmation. Bank transfer deposits may take up to one (1) business day. ajjl does not charge processing fees on deposits; however, your payment provider may impose their own fees, for which ajjl bears no responsibility.

4.2 Withdrawals

Withdrawal requests are subject to a verification process. Verified accounts in good standing may request withdrawals at any time, subject to minimum and maximum withdrawal limits as displayed on the platform. ajjl endeavours to process approved withdrawals to GCash and PayMaya within thirty (30) minutes during business hours. Bank transfer withdrawals may take up to three (3) business days. ajjl reserves the right to request additional documentation for any withdrawal request as part of its fraud prevention and AML compliance obligations.

4.3 Currency and Conversion

All transactions on ajjl are denominated in Philippine Peso. No currency conversion is applied. The amount deposited equals the amount credited, and the amount requested for withdrawal equals the amount dispatched, subject to any applicable wagering requirements or outstanding bonus conditions.

5. Bonuses and Promotions

ajjl offers various bonuses and promotions to eligible registered users from time to time, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and referral rewards. All bonuses are subject to specific terms and conditions that will be communicated at the time the bonus is offered.

5.1 Wagering Requirements

Unless otherwise stated in the specific bonus terms, all bonuses awarded by ajjl are subject to a wagering requirement before any portion of the bonus or associated winnings may be withdrawn. The applicable wagering multiplier will be clearly stated in the relevant promotion description. It is the player's responsibility to review and understand these requirements before accepting any bonus.

5.2 Bonus Abuse

Any attempt to exploit, manipulate, or abuse bonus offers — including through the use of multiple accounts, coordinated play with other users, or hedging bets in a manner designed to circumvent wagering requirements — is strictly prohibited. ajjl reserves the right to void bonuses, cancel winnings derived from abused promotions, and terminate accounts found to be engaging in bonus abuse without prior notice.

5.3 Expiry

Bonuses and free spins have an expiry period as specified in the individual promotion terms. Unused bonus funds or free spins that have expired will be removed from the player's account automatically and cannot be reinstated.

6. Game Rules and Fairness

All games available on the ajjl platform — including slots, bingo, live casino table games, video poker (including Deuces Wild), and sports betting markets — are operated using certified Random Number Generator (RNG) technology or live dealer systems audited by independent third-party testing laboratories.

Advertised Return to Player (RTP) percentages represent theoretical long-term averages across a statistically significant number of game rounds. Individual session results may vary substantially from advertised RTP figures. ajjl makes no representations as to the likelihood of any particular outcome in any individual gaming session.

In the event of a technical malfunction, disconnection, or game error that affects the outcome of a round or the integrity of a bet, ajjl reserves the right to void the affected round and return the wagered amount to the player's account. Where a malfunction results in a display of an incorrect win or payout, that displayed amount shall not constitute a valid win and shall not be paid out.

All game decisions made by ajjl's technical systems in the resolution of game outcomes are final, subject to the dispute resolution process outlined in these Terms.

7. Prohibited Conduct

By using the ajjl platform, you agree that you will not engage in any of the following prohibited activities:

• Providing false, misleading, or fraudulent information during registration or at any point during your use of the Service;
• Using automated software, bots, scripts, data scrapers, or any artificial intelligence tools to interact with the platform in a manner not sanctioned by ajjl;
• Engaging in any form of collusion, chip dumping, match fixing, or coordinated gambling activity with other players;
• Attempting to access systems, servers, or data that you are not authorised to access;
• Using the platform for any money laundering, terrorist financing, or other illegal financial activity;
• Engaging in chargebacks or payment reversals in bad faith after using deposited funds for gaming activity;
• Harassing, threatening, or abusing ajjl staff, agents, or other users through any communication channel;
• Reproducing, distributing, or commercially exploiting any content from the ajjl platform without express written authorisation from the Company.

Violation of any prohibition listed above may result in immediate account suspension, forfeiture of all balances, and referral to relevant Philippine law enforcement or regulatory authorities as appropriate.

8. Intellectual Property

All content on the ajjl platform — including but not limited to the ajjl name and logo, website design and layout, software, game interfaces, text, graphics, images, audio, and video — is the exclusive property of ajjl or its licensors and is protected under the intellectual property laws of the Republic of the Philippines and applicable international conventions.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial gaming entertainment purposes. This licence does not include any right to: sublicence, sell, or commercially exploit the platform or its content; create derivative works based on platform content; or use the ajjl brand name or trademarks in any manner not expressly authorised in writing by the Company.

9. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, ajjl, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of — or inability to use — the Service, including but not limited to: loss of profits, loss of gaming session data, emotional distress, or any other intangible losses.

ajjl's total aggregate liability to any individual user for any claims arising from the use of the Service shall not exceed the total amount deposited by that user in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by the Company's negligence, fraud, or any other liability that cannot be excluded under mandatory Philippine consumer protection law.

The Service is provided on an "as is" and "as available" basis. While ajjl makes reasonable efforts to ensure continuous availability of the platform, we do not warrant that the Service will be uninterrupted, error-free, or completely secure at all times. Scheduled and unscheduled maintenance, third-party technical issues, and force majeure events may affect platform availability.

10. Responsible Gaming

ajjl is committed to promoting responsible gaming practices across all its services. We believe that gaming should be a form of entertainment and should never be treated as a source of income or a way to recover financial losses.

ajjl provides the following responsible gaming tools to all registered users:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account;
• Session Time Limits: Receive automated reminders after a set period of continuous play;
• Loss Limits: Cap the amount you can lose within a defined period;
• Self-Exclusion: Request temporary or permanent exclusion from the platform if you feel your gaming is becoming a problem;
• Reality Checks: Periodic on-screen notifications showing your session duration and net gaming activity.

All responsible gaming settings can be activated through your account settings or by contacting our support team. Restrictions take effect immediately upon request. Lifting a self-exclusion is subject to a mandatory cooling-off period as determined by the Company.

11. Account Suspension and Termination

ajjl reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate any user account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms;
• Provision of false or misleading registration information;
• Failure to complete KYC verification within the required timeframe;
• Suspected fraudulent activity, money laundering, or other illegal conduct;
• Multiple account operation;
• Chargebacks or disputed transactions initiated without a valid basis;
• User request for self-exclusion under the Responsible Gaming programme.

You may also voluntarily close your ajjl account at any time by contacting our support team. Upon account closure, any pending withdrawal requests will be processed in accordance with our standard withdrawal procedures. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

12. Amendments to These Terms

ajjl reserves the right to modify, update, or replace any part of these Terms at any time. Where changes are material, we will provide notice to registered users via email or a prominent notice on the platform prior to the changes taking effect. The effective date displayed at the top of these Terms will be updated accordingly.

Your continued use of the ajjl platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the Service and may request account closure as described in Section 11.

13. Governing Law and Dispute Resolution

These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and ajjl arising from or related to these Terms or the use of the Service, both parties agree to first attempt resolution through direct communication. Disputes that cannot be resolved informally within thirty (30) calendar days of written notice may be submitted to the appropriate courts or regulatory bodies of the Philippines with competent jurisdiction.

ajjl's gaming operations are conducted in accordance with the regulations and guidelines of the Philippine Amusement and Gaming Corporation (PAGCOR). Complaints related to gaming conduct or regulatory compliance may be directed to PAGCOR through its official channels.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact the ajjl support team through the following channel. Note that all communications are in English.

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays. We aim to respond to all written enquiries within one (1) business day. For urgent account-related matters, please use the live chat feature available on the platform after logging in.

Correspondence regarding legal matters, formal complaints, or regulatory enquiries should be marked clearly as such and will be escalated to the appropriate team within ajjl for handling.